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FAQs

Here you will find our most frequently asked questions. If there is something that you can’t find, feel free to contact us.

Contact Us

You can easily book a service by contacting us through our website. Our team will assist you in selecting the right service for your needs.

We handle all areas of Brisbane City, including:

 

Inner Suburbs 

Northern Suburbs 

Southern Suburbs 

Eastern Suburbs

Western Suburbs 

Most definitely, we offer flexible scheduling options! You can choose from weekly, bi-weekly, or monthly services that best fit your cleaning needs. Additionally, we offer one-off cleaning for special occasions or events.

It’s entirely up to you! Some clients prefer to be home, while others choose to provide access and let us complete the work while they are away.

We understand that life can be unpredictable. If you need to cancel or reschedule your cleaning appointment, please contact our customer support team at least 24 hours in advance to avoid cancellation fees.

Yes, we offer flexible and customizable cleaning services to meet your specific needs. Whether you want to focus on certain areas of your home, add specific tasks, or adjust the frequency of visits, we are happy to accommodate your preferences. Simply let us know your requirements when booking, and we will tailor the service to suit you.

Customer satisfaction is our top priority. If you’re not happy with any aspect of our service, please let us know within 24 hours. We’ll address your concerns promptly and ensure that we make it right.

We take all feedback seriously. If you have any concerns or suggestions, please reach out to our customer service team. We actively review feedback to improve our services and ensure that we meet the needs & expectations of our clients.

We recommend booking your cleaning service at least 3 to 5 days in advance to ensure availability, especially for deep cleans or bond cleaning services, which can require more preparation time. However, we also offer same-day or next-day services when possible, depending on availability.

Absolutely. All of our cleaners are thoroughly vetted, background-checked, and fully insured. We take the safety and security of your property very seriously, and our team is trained to provide high-quality service while maintaining professionalism and trustworthiness.